Institutional Portfolio Resolution & Recovery Partner for Banks & NBFCs
Structured collection operations combining trained people, secure infrastructure, field execution and transparent reporting.
Institution names are withheld to respect mandate confidentiality. Counts reflect company-provided engagement history and do not imply endorsement.
Resolution capabilities
One operating partner across the recovery cycle.
Deployment built around portfolio stage, geography, account complexity and the institution’s control framework.
Trained callers work across a 70-seater auto-dialer floor and additional capacity for load balancing. Calls are subject to monitoring and reflected in operational reporting.
Two-wheeler-equipped field teams with mobile phones for quick deployment. Address verification, identity-card issuance and repo and audit checks are documented visit by visit.
A specialist team combines controlled research, approved data sources and documented outcomes to support difficult-to-reach accounts.
Notices, documentation and audit trails prepared for SARFAESI and other legal recovery workflows, ready for institutional review.
Daily collection reports, daily recovery run monitoring, weekly milestone reviews and promise-to-pay tracking on a single reporting cadence.
Operational scale
Secure infrastructure. Measurable execution.
A 4,500 sq.ft Bengaluru HQ with a 70-seater auto-dialer floor and 78 additional calling seats for flexible load balancing, with operations across Karnataka & Hyderabad.
Technology backbone
Advanced dialer, MIS & performance tracking on robust telephony and network infrastructure.
Skip tracing
Expert skip tracing team using advanced search and digital tracking.
Field strength
Two-wheeler-equipped field team with mobile phones for quick deployment.
Trained tele-callers
Role-appropriate training supported by an experienced back-office team.
Data & analytics
Controlled research, approved data sources and documented outcomes for portfolio action.
Multi-city presence
Karnataka & Hyderabad operations, headquartered in Bengaluru.
Operational controls
Transparency through disciplined control.
Inside the head office
A workplace built for supervised recovery.
Reception, controlled access and the calling floor at MM Complex on Mysore Road — the centre from which every mandate is run and reviewed.
Compliance & fair practices
Discipline at every borrower touchpoint.
Policy-led engagement, monitored calls and documented escalation protect institutions and borrowers alike.
- 01
Fair-practice framework
Recovery conduct designed around applicable lender instructions and fair-practice expectations.
- 02
Trained calling staff
Role-appropriate training supported by supervision and call monitoring.
- 03
Zero-harassment code
Respectful engagement and strict borrower dignity standards.
- 04
Regulated calling hours
Outbound engagement restricted to 08:00–19:00.
- 05
Voice recording audits
Quality checks, documented outcomes and escalation controls.
Leadership
Accountability begins at the top.
“Recognized for exceeding recovery targets and stabilizing difficult portfolios.”
- 2006
Joined ABN Amro Bank as Collection Executive
- 2008–2014
Team Leader – Verification & Collections, ABN Amro Bank
- 2014–2018
Managed multiple team leaders handling portfolios for major banks
- 2019
Founded SK Business Solution
- 2020+
Expanded operations across multiple cities and institutional portfolio types
Why SK Business Solution
Excellence built on integrity.
Transparent governance
Disciplined recovery designed around applicable lender instructions and fair practices.
Partnership beyond contracts
Institutional working relationships built around accountability and customer respect.
Insight-driven decisions
Analytics and predictive insights that improve recovery efficiency.
Technology as force multiplier
Integrated MIS and field tracking on scalable infrastructure.
Ethical leadership
Fair, accountable and trustworthy, with continuous role-appropriate training.
Future-ready vision
Compliance-driven growth built for long-term stability.
30-day pilot framework
A controlled path to empanelment.
Start with a defined portfolio, clear SLAs and measurable governance before scaling the engagement.
Discuss a pilot
Draft 30-day pilot scope
Complete the details and choose Draft pilot scope. The draft appears here for you to review, copy and send with your enquiry.
Prepared by Lovable AI from the details you entered. It is not a quotation, commitment or compliance opinion from SK Business Solution, and nothing is stored or sent from this page — review and edit it before sharing. If the drafting tool is unavailable, use the enquiry form below instead.
Borrower support
Verification & Grievance Cell
Borrowers can request an agent-verification callback or raise a concern directly with our escalation desk. Call before sharing sensitive information with a visiting agent.
Escalation matrix
- 1Share agent ID or complaint details with the desk
- 2Send details for human review by the desk
- 3Review and escalation response
Privacy & responsible engagement
Share only what is necessary.
Borrower dignity, purpose limitation and careful handling of information guide every interaction.
Data minimisation
Public forms request only contact details needed to respond. Never submit passwords, OTPs, card data, identity documents, balances or full account numbers.
Human verification
Agent-verification requests are reviewed by the desk. The website does not automatically confirm or disclose an agent’s status.
How submissions are handled
Form submissions are stored securely with a reference number and reviewed only by authorised SK Business Solution staff. Spam checks and an access log protect every request.
Fair engagement
Communications are intended to follow applicable mandate instructions, lawful purpose, respectful conduct and established grievance channels.
Bengaluru HQ
Start a portfolio conversation.
No. 116/3, MM Complex, Mysore Road,
Nayandahalli, Bengaluru – 560039